At Next Day, we believe that purchasing online ought to be simple. That’s why we’ve put together this straightforward guide that answers all the commonly asked questions about the delivery of products purchased online through our website. We send all orders with special delivery guaranteed next day at 1 PM. This is a service provided by the Royal Mail.
What is the delivery time for order?
At Next Day, we strive to deliver your order as soon as possible. You will receive a notification once your order has been shipped and a tracking code so you can follow it to your chosen destination. Orders received after 12 PM on Saturdays will be processed but will not be shipped until Monday morning.
What countries do you deliver to?
We only deliver to addresses within the UK and Ireland.
How long will it take you to deliver my order?
Our delivery time depends on your location of residency. See below for excluded areas from next-day delivery.
Within the United Kingdom, we provide next-day delivery except at weekends. If you place an order after 12 PM on Saturday or at any time on Sunday then it’ll be shipped on Monday and you will receive it on Tuesday. Please submit orders and pay by 3 PM for same-day shipping. Items not paid for by 3 PM will not be shipped the same day but will be sent the order the next working day in the AM.
Postcodes and Exceptions
Working days
Working days are Monday-Friday.
Postcodes
We deliver throughout the UK. However, there are certain delivery restrictions in particular areas:
We deliver by 5.30 PM the next working day in the following postcode areas:
AB30 – 39, 41 – 45, 51 – 56
HS1, 3 – 9
IV21 – 28, 40 – 49, 51 – 56
KA27, 28
KW1 – 3, 5 – 15
KW16 Stromness Town only
PA20 (0&9)
PA28 – 38, 41 – 49, 76, 77
PH15, 17 – 26, 31 – 40, 49, 50
ZE1
We deliver within two working days by 5.30 PM to the following postcodes areas:
HS2
PA60 – 75, 78
ZE2, 3
We deliver within three working days by 5.30 PM to the following postcode areas:
KW16 – non Town
KW17
PH30, 41 – 44
I haven’t received my order and the expected delivery date has passed. How can I resolve this?
We make every effort to deliver your order on time, but sometimes delays happen because of reasons like late delivery from suppliers, delays caused by public holidays, or delays that occur due to problems found with the postal system. Additionally, we can’t guarantee that we’ll be able to deliver your order if you don’t provide the complete delivery information.
Please make sure that all the information you submit is accurate, as we cannot be responsible for delays if it turns out you submitted incorrect details in your order.
I have been waiting for my order for several days. What should I do?
If your order hasn’t been delivered within a reasonable amount of time after you placed it, please contact our customer support representatives. We start investigating delayed orders after a set amount of time has passed. It is your responsibility to contact us if you haven’t received your order.